It is crucial to use a measurement that caters to your target audience, and to be as factual as possible of its impact. Crafters do not care about code quality for the sake of designing beautiful systems; they care about code quality because it helps solve business problems, reduces cost, and enhances the developer experience.
How do we get the business to care about quality? And how do we measure quality?
Ippon helped improve credit card collections and recoveries strategies by integrating with a SaaS Fintech Digital Debt Management Platform. The project increased liquidation rates and revenue, as well as provided strong analytics.Read more
Moving from upstart to market player can come with growing pains. Ippon created the tools which allowed our client to quickly craft new messaging campaigns, provide new modes of communication, and the integrations to gain insight into these customer interactions. They have been able to move off byzantine custom solutions that won’t scale to an orchestrated, flexible, and automated communications platform with analytics at its core.Read more
Migrating Thousands of Contact Center Agents off 15+-Year-Old Legacy Platform in 18 Months.
A revolving Ippon client and Top 10 U.S. Bank engaged Ippon to accelerate the migration off of a 15+-year-old legacy platform supporting thousands of contact center agents. An extended contract and teams-in-a-box approach was applied at a ratio of 4-to-1, supplementing in-house engineering. The teams iteratively delivered over 12 months on an MVP alongside 12 trailblazer agents. Over the subsequent eight weeks, 100% of the remaining 1,400K collections agents moved to the new platform with little disruption or incident.