Creating great employee experiences, and amazing client outcomes, four days a week! UX Research Consultant.
Who we are
Ippon is a French consulting firm built up by more than 500 tech enthusiasts globally, guided by a collective energy and strong taste for challenge.
Ippon Australia is a team of true technologists who leverage contemporary thinking and tools to enhance the way our clients drive value. Whether it’s a bespoke platform to improve employee engagement within a national retail chain, or developing an app that provides next level direct customer interaction; value is delivered to our clients when we begin by understanding the business outcomes they desire and then apply our technical expertise to make these a reality.
In Australia, our team works very closely together in order to make this happen across our practices of Experience Design and Product, Software Engineering and Cloud and Data Driven Architectures. We are a small, close knit group who have a shared interest in creating a great place for us all to work, learn and enjoy.
About the role
As we embrace the next phase of growth at Ippon Australia we are expanding our Experience Design practice and looking for talented UX Researchers who want to make this happen. You’ll be empowered to be involved in UX research initiatives, supporting exploratory and discovery research work, and support all user experience research activities.
You’ll find the work challenging, the people stimulating and the environment-friendly, welcoming and accepting. We’re a team of committed technologists here to do our best work, we’re quick to trust, easy to get along with and like to have a bit of fun!
On a daily basis you should expect to:
The skills and experience we need are:
What’s on offer?
At Ippon, we see things differently both in terms of how we work with our clients and how we engage with our people. As we are a relatively small team, albeit part of a global consultancy, we are focussed on quality, not quantity, when it comes to both our clients and our people. From a client perspective, we work with a select group of enterprises that genuinely value the innovation and value that we deliver.
From a people perspective we pay market leading salaries. But we also understand that professional fulfillment is not just about money. We actively support ongoing development in the form of training, attendance at conferences, etc, and we provide staff with the opportunity to contribute to the development and strategic direction of the business. Work life balance is key and we are a flexible organisation, offering 4 day a week option to support your personal and professional development.
Ippon is an equal opportunity employer. We are committed to building an inclusive culture that encourages, celebrates and supports our diversity everyday.
Ippon helped improve credit card collections and recoveries strategies by integrating with a SaaS Fintech Digital Debt Management Platform. The project increased liquidation rates and revenue, as well as provided strong analytics.Read more
Moving from upstart to market player can come with growing pains. Ippon created the tools which allowed our client to quickly craft new messaging campaigns, provide new modes of communication, and the integrations to gain insight into these customer interactions. They have been able to move off byzantine custom solutions that won’t scale to an orchestrated, flexible, and automated communications platform with analytics at its core.Read more
Migrating Thousands of Contact Center Agents off 15+-Year-Old Legacy Platform in 18 Months.
A revolving Ippon client and Top 10 U.S. Bank engaged Ippon to accelerate the migration off of a 15+-year-old legacy platform supporting thousands of contact center agents. An extended contract and teams-in-a-box approach was applied at a ratio of 4-to-1, supplementing in-house engineering. The teams iteratively delivered over 12 months on an MVP alongside 12 trailblazer agents. Over the subsequent eight weeks, 100% of the remaining 1,400K collections agents moved to the new platform with little disruption or incident.