UX Research Consultant

Our Expertise

Creating great employee experiences, and amazing client outcomes, four days a week! UX Research Consultant.

Who we are

Ippon is a French consulting firm built up by more than 500 tech enthusiasts globally, guided by a collective energy and strong taste for challenge. 

Ippon Australia is a team of true technologists who leverage contemporary thinking and tools to enhance the way our clients drive value. Whether it’s a bespoke platform to improve employee engagement within a national retail chain, or developing an app that provides next level direct customer interaction; value is delivered to our clients when we begin by understanding the business outcomes they desire and then apply our technical expertise to make these a reality. 

In Australia, our team works very closely together in order to make this happen across our practices of Experience Design and Product, Software Engineering and Cloud and Data Driven Architectures. We are a small, close knit group who have a shared interest in creating a great place for us all to work, learn and enjoy.

 

About the role

As we embrace the next phase of growth at Ippon Australia we are expanding our Experience Design practice and looking for talented UX Researchers who want to make this happen. You’ll be empowered to be involved in UX research initiatives, supporting exploratory and discovery research work, and support all user experience research activities. 

You’ll find the work challenging, the people stimulating and the environment-friendly, welcoming and accepting. We’re a team of committed technologists here to do our best work, we’re quick to trust, easy to get along with and like to have a bit of fun!

On a daily basis you should expect to:

  • Undertake regular qualitative usability testing to help inform and iterate designs
  • Facilitate quantitative research to help drive decision making
  • Day-to-day management of research work, including designing research materials, conducting research, synthesis and reporting
  • Hands-on in taking briefs (or reverse briefing) to understand what key decisions are wanting to be made on the back of the research 
  • Report back findings in an easy to understand, easy to act way, to solve pain points and/or drive better customer experiences
  • Run research debrief sessions to assist in understanding the findings of the research
  • Facilitate workshops, user research activities, stakeholder interviews and research critique sessions with moderated and unmoderated user testing
  • Have fun!

The skills and experience we need are:

  • Demonstrated experience leading UX/ Research projects with customer centred design principles and usability testing methods. 
  • Background in usability testing, in-depth interview, contextual inquiry, diary study, ideation workshop, participatory design workshop, card sorting, tree testing
  • Familiarity with survey research, including card sorting, tree testing techniques
  • A proven track record of planning and executing a diverse range of research techniques
  • Comfortable with stakeholder management, presenting research findings and facilitating workshops
  • Exposure to customer centred design, design thinking, lean and agile practices
  • Excellent communication and storytelling skills
  • A learning growth mindset

What’s on offer?

At Ippon, we see things differently both in terms of how we work with our clients and how we engage with our people. As we are a relatively small team, albeit part of a global consultancy, we are focussed on quality, not quantity, when it comes to both our clients and our people. From a client perspective, we work with a select group of enterprises that genuinely value the innovation and value that we deliver.

 From a people perspective we pay market leading salaries. But we also understand that professional fulfillment is not just about money. We actively support ongoing development in the form of training, attendance at conferences, etc, and we provide staff with the opportunity to contribute to the development and strategic direction of the business. Work life balance is key and we are a flexible organisation, offering 4 day a week option to support your personal and professional development.

Ippon is an equal opportunity employer. We are committed to building an inclusive culture that encourages, celebrates and supports our diversity everyday.

UX Research Consultant

Melbourne

Full Time

This offer is made for you

Apply

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